Customer Support

Fashionweddingowns.com Questions We Are Always Looking Forward to Hearing from You.

• Fastest: Via Live Chat by clicking on the at the top right of every page.
• Via E-mail at Support@Fashionweddingowns.com
• Please add Support@Fashionweddingowns.com to your address book or spam filter software to ensure you receive our email
• Via phone at 1-565-825-663 (7 days a week, 24 hours a day)
• Malling Address: ROOM 1905,NAM WO HONG BUILDING 148 WING LOK STREET,SHEUNG WAN HONGKONG

Your feedback matters and 100% satisfaction is our goal.

A: You will receive an order confirmation via email.

A: Yes. Please contact us via Live Chat or phone to cancel an order. Once the order has begun processing, we are not able to cancel it.

A: Most orders are shipped the next business day after the processing. We use EMS/FedEx/TNT/DHL/UPS to shipping orders, and we will choose a carrier which suit your country. Orders arrive within 3-6 business days.

A: Click on the Track Your Order tab and log into your account.

A: If we are unable to fill your order you will be notified via email and be refunded for your purchase, or we can change another design for you. You can also check the status online by clicking the Track Your Order tab and logging in using your email address and order number.

A: You may use the search button to find a particular style, color, or style and all the dresses (ex. Type in “red”) we have in the color red will be listed.

A: We accept Paypal, Visa, MasterCard, American Express, and Discover. Your card is authorized when the order is placed to verify that the funds are available. We do not charge your credit card until your order has been shipped.

A: Most orders are shipped the next business day after the processing. We use EMS/FedEx/TNT/DHL/UPS to shipping orders, and we will choose a carrier which suit your country. Orders arrive within 3-6 business days.

A: Yes, we ship to most countries. Your order will ship via EMS/FedEx/TNT/DHL/UPS from our facilities to our international shipping station in Shanghai where the merchandise will be inspected and then reshipped out via the EMS/FedEx/TNT/DHL/UPS. Please allow 3-6 working days for delivery. It's important to note that all duties and taxes are the responsibility of the recipient and are not included in the Fashionweddingowns charges.

A: Unfortunately at this time we can only have one shipping address per order.

We guarantee that Our dresses will arrive in Good Condition, made to a high standard and be of the material, design and size that you Ordered. We do not provide a guarantee for the negligence of the shipping Company. If Your dress arrives and You are not satisfied with the condition of the package then ensure that you either refuse the delivery or contact the shipping company while the delivery person waits so that you can confirm Their procedure for receiving a damaged package. We do work with Our selected carriers to ensure that the package arrives in Good Condition, however should it arrive in an unsatisfactory state it is the responsibility of the Delivery Company to reimburse Their damage. If Your dress arrives and the order has been made without meeting your specifications such as, Size, Colour or Material then it is important that You contact Customer Service to Log Your Complaint within 4 days of receiving the Goods. You will be asked to provide a written description of the problem with the order and at least two photographs of the order showing the problem in good lighting. Once a problem has been establish Our customer care will issue are Return Goods Authorization Number, Returns to us without a Return Goods Authorization Number will not be accepted as Returns and no refund will be issued. Returned Goods must be in the Original Condition, not altered or dirtied in anyway. You will be responsible for the cost of shipping unless Our Company has dispatched the wrong item. We Guarantee to provide the Dress You commissioned in the Sizes, Style and Material that You order. Once the dress production has begun are cancellation will not be available. Please ensure that the measurements that You give are accurate.

A: If you receive damage or defective items, please notify us immediately via email, live chat or call 1-523-585-565 and we will satisfiedyou.